Terms of Service - Pronto Systems

1. Agreement to Terms

By accessing or using the Pronto Systems platform ("Service"), operated by Pronto Systems Ltd ("Company", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service.

2. Description of Service

Pronto Systems provides a cloud-based training management platform, including course scheduling, delegate booking management, payment processing, in-room delivery applications, and B2B marketplace services. The Service is provided on a subscription basis as described on our pricing page.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use.

4. Subscriptions and Payment

Paid subscriptions are billed monthly or annually as selected at signup. All fees are quoted in GBP and are exclusive of VAT unless stated otherwise. You authorise us to charge your payment method on a recurring basis. You may cancel your subscription at any time; access continues until the end of the current billing period.

5. Acceptable Use

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorised access to systems or data; (c) interfere with the integrity or performance of the Service; (d) upload malicious code or content; (e) resell or sublicense access to the Service without our written consent.

6. Data Ownership

You retain ownership of all data you upload to the Service ("Your Data"). We do not claim any ownership rights over Your Data. Each tenant's data is logically isolated using strict multi-tenant architecture. You may export Your Data at any time through the platform's built-in export tools.

7. Service Availability

We aim to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable notice. Enterprise customers with SLA agreements are subject to the specific terms of their service level agreement.

8. Limitation of Liability

To the maximum extent permitted by law, Pronto Systems Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. Our total liability shall not exceed the amount paid by you in the twelve months preceding the claim.

9. Termination

Either party may terminate the agreement at any time. Upon termination, your right to access the Service ceases. We will retain Your Data for 30 days following termination to allow for export, after which it will be permanently deleted.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the platform. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For questions about these Terms, contact us at [email protected].